Returns & Exchanges

Unopened and unused products in their original packaging may be returned within 7 days of delivery. Return postage for a change-of-mind return is arranged and paid by the customer.

If your order arrives damaged, appears defective, or you receive an incorrect product, please contact us as soon as reasonably possible with your order number and supporting photographs so we can assist you.

Nothing in this policy is intended to limit any rights you may have under applicable Malaysian consumer law.

Contact our team through WhatsApp, the contact form on this website, or by email at sales@meridian-trade-group.com. Please include your order reference, the item concerned and, where relevant, a photograph of the item and its packaging.

Our team will confirm the next steps with you before you send anything back.

Approved refunds are returned to the card used for the original payment. Once we process the refund, the time it takes to appear on your statement depends on your bank or card issuer.

Delivery charges are refunded when the whole order is returned because it was damaged, defective or incorrect.

If you wish to cancel an order, contact us as soon as possible. If the order has not yet been dispatched, we will cancel it and refund the full amount.

Nothing on this page limits any rights you may have under applicable Malaysian consumer law.

For questions about a return or exchange, contact sales@meridian-trade-group.com or telephone +60-0122113079.