Frequently Asked Questions

Online ordering is temporarily unavailable. Please contact our team through WhatsApp or the Contact page and we will help you with your order.

We ship nationwide across Malaysia. Estimated delivery after dispatch is 3–5 business days within Peninsular Malaysia and 5–7 business days to Sabah and Sarawak. These estimates are not guaranteed times.

Shipping is calculated during checkout and shown before payment, so you always see the full amount before you confirm your order.

Our everyday essentials are thoughtfully formulated to be gentle and suitable for a wide variety of skin types.

Because every individual's skin is unique, please review the ingredient list on the product packaging or contact our team for product-specific information. We also recommend performing a standard patch test before introducing a new formula into your daily ritual.

Yes.

Our Hydra CC Cream SPF 50 PA++ is specifically developed as a lightweight, everyday finishing step.

It is designed to provide broad-spectrum sun protection while offering a natural, skin-evening tint that feels comfortable from morning to evening, without the heaviness of a traditional foundation.

Yes.

AISHA BEAUTY is committed to responsible and ethical formulations.

Our entire face, hair, and body collection is strictly cruelty-free and is never tested on animals.

Unopened and unused products in their original packaging may be returned within 7 days of delivery. An approved change-of-mind refund covers the product price only; the original delivery charge is non-refundable, and return postage is arranged and paid by the customer.

If your order arrives damaged, appears defective, or you receive an incorrect product, please contact us as soon as reasonably possible. Send any photographs required for assessment through our official WhatsApp channel together with your order reference. When the whole order is returned because it was damaged, defective or incorrect, the original delivery charge is refunded. Nothing in this policy limits rights under applicable Malaysian consumer law.

Full details are set out on our Returns & Exchanges page.

Online orders are paid by card during checkout. Payments are processed by our payment provider on a secure, encrypted page, and AISHA BEAUTY never sees or stores your full card details.

Prices are shown in Malaysian Ringgit (MYR) and include the amount you will be charged, with shipping shown before payment.

Every confirmed order receives a reference beginning with AB-, shown on the confirmation page and in your confirmation email.

You can check your current order status at Track your order, using your order reference and the email address you used at checkout. It shows payment, dispatch and backorder progress, including any courier tracking details.